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CUSTOMER FAQS

1. What are your payment methods?

 

* Palawan Express Padala is also accepted

* Cash on Delivery is available in Metro Manila only 


2. How much is the shipping fee?

LOCATION

SHIPPING FEE

DELIVERY PERIOD

Metro Manila 

Php 100

1 to 3 days

Provincial via J&T Express (Rizal, Bulacan & Cavite included)

Php 175

3 to 7 days

International

Rates Vary

1 - 2 weeks

Pick Up

c/o Buyer Same Day

In some cases, shipping may take longer due to courier operational delays. If you wish to receive your items on a specific date, we highly suggest Lalamove or Grab deliveries instead.  

    Please take note that once the orders are handed over to the courier, Trinkets is not liable or responsible for the delays. Feel free to message us if there are any concerns. 

      3. When will you ship my order?

               We ship every Tuesday, Friday and Sunday.

       

      4. Do you have same day delivery?

      Yes we do, if the items are on hand, you can book for pick up via Lalamove, Grab express or your preferred courier after payment. Pick up location, contact details and instructions will be provided via email once the item is ready. 


      PICK UP LOCATION: MALABON AREA

       

      5. How long will my orders arrive?

      It takes at least 1-3 days for Metro Manila and 7-10 days for Provincial. In case there are delays, Trinkets is not liable or responsible once the items are  handed over to the courier. However, we could help you track them and help with follow ups if needed.

       

      Our cut off is every 7pm a day before the shipment date.

       

      6. What are your accessories made of?

      Materials used for our Trinkets may vary but all are hypoallergenic. It could be made of gold plated copper, stainless steel, or sterling silver.

       

            Stainless Steel will not tarnish, rinse with fresh water after use.
            Gold Plated Copper is waterproof but best to avoid chemicals 
            925 Sterling Silver/Gold Vermeil is high quality and will not tarnish. 
            Solid Gold is a lifetime investment!

       

      7. Do you have solid gold jewelry?

             Yes we do have, kindly click here for our Fine Jewelry Collection.

       

      8. How to clean and keep the quality of the accessories?

      Kindly check our Jewelry Care Tips here.

       

      9. Are your accessories hypoallergenic and non-tarnish?

      Yes, most of our Trinkets are non-tarnish and all are hypoallergenic unless stated. However, copper and alloy material accessories do tarnish but with right care and storage it could last for years. 

       

      10. Do you accept resellers?

      Unfortunately, we do not.

       

      11. Can I cancel my order?

      Once the order form is submitted, we strictly do not allow cancellation most especially with Cash on Delivery orders.

       

      12. Do you accept COD/COP?

      We only accept Cash on Delivery for customers based in Metro Manila.