FREQUENTLY ASKED QUESTIONS
1. What are your payment methods?
We accept payments via Paypal, BDO bank transfer, BPI bank transfer, Palawan Express and GCASH.
2. How much is the shipping fee?
|SHIPPING FEE||DELIVERY PERIOD|
Metro Manila via DPX
|Php 65||3 to 6 days|
Metro Manila via Blitz
|Php 95||1 to 2 days|
Provincial via J&T Express
(Rizal, Bulacan & Cavite included)
|Php 175||3 to 7 days|
|Worldwide||Rates Vary||1 - 2 weeks|
|Pick Up||c/o Buyer||Same Day|
In some cases, shipping may take longer due to courier operational delays. If you wish to receive your items on a specific date, we highly suggest Lalamove or Grab deliveries instead.
3. When will you ship my order?
- J&T Express - Tuesdays and Sundays
- Blitz - MWF
- DPX - Monday to Thursday
4. Do you have same day delivery?
Yes we do, if the items are on hand, you can book for pick up via Lalamove or Grab express after payment.
Kindly send us a direct message on Instagram so we can provide Pick Up location and contact details.
5. How long will my orders arrive?
It takes at least 1-5 days for Metro Manila and 7-10 days for Provincial. In case there are delays, Trinkets is not liable or responsible once the items are handed over to the courier. However, we could help you track them and help with follow ups if needed.
6. What are your accessories made of?
Materials used for our Trinkets may vary but all are hypoallergenic. It could be made of gold plated copper, alloy, stainless steel, or sterling silver.
Gold plated copper - will not tarnish for years as long as you follow our Care Tips.
Alloy - avoid exposure to liquids so it will not tarnish.
Stainless Steel - will not tarnish.
Sterling Silver - will not tarnish.
7. How to clean and keep the quality of the accessories?
Kindly check our Care Tips here.
8. Are your accessories hypoallergenic and non-tarnish?
Yes, most of our Trinkets are non-tarnish and all are hypoallergenic unless stated. However, copper and alloy material accessories do tarnish but with right care and storage it could last for years.
9. Do you accept resellers?
Unfortunately, we do not.
10. Can I cancel my order?
Once the order form is submitted, we strictly do not allow cancellation.
11. Do you accept COD/COP?
Sorry, we do not accept cash on delivery or cash on pick up.